Refund policy

We have a 7-day exchange policy for Canadian orders, which means you have 7 days after receiving your item to request an exchange. We do not accept returns or issue refunds. 

To be eligible for an exchange, your item must be in the same condition in which you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at info@anuraina.com. Please note that any pieces to be exchanged will need to be sent to the following address: 159 Wedgewood Drive, Oakville ON L6J 4R6 Canada 

Unfortunately, we are unable to accept returns or exchange pieces on US orders at this time.

You can always contact us for any exchange related question at info@anuraina.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be exchanged, such as final sale pieces or design samples, custom or special orders.

Unfortunately, we cannot accept returns or exchanges on items that are on sale or on gift cards.

Refunds
We do not issue refunds on purchased items. We will notify you once we’ve received and inspected your item for exchange, and let you know if the exchange was approved or not. If more than 15 business days have passed since we’ve approved your exchange, please contact us at store@anuraina.com.